MEET MILA

Your personal assistant.For paperwork, rights and services.

Tell Mila what you need, in your language. Get help understanding a document, preparing for an appointment or working through an application. Step by step.

See how it works
  • Guide and support
  • Explain and assist
  • Handle and escalate
  • Human support when needed

MEET MILA

Speak or type. Start with what you need.

Mila helps you find your way, in your language.

Just say what you need.

A simple voice interface. A conversation that helps you find the next step.

Mila’s English voice interface with a large microphone button
Sample transcript · No audio1 / 4
Person

“I need help renewing my visa.”

HOW MILA HELPS

You don’t need to know where to start.

Tell Mila what you need to get done.

Finding the right form, understanding a document or knowing who to contact can be confusing—especially in another language. Mila helps you understand what’s required and work through the next steps.

  1. 01

    Describe your situation

    Speak or type in your language. You can also upload a photo of a document you need help understanding.

  2. 02

    Make sense of the process

    Mila asks questions to understand your situation and explains the relevant information, requirements and options.

  3. 03

    Take the next step

    Get help identifying the documents to prepare, the service to contact and the steps to follow.

FROM WHAT THEY NEED TO THE RIGHT NEXT STEP

Real requests. A clear next step.

01

“I need help renewing my visa.”

Mila guides them through the right process.

02

“I received this document. What does it mean?”

Mila explains the document and next step.

03

“I want to book an appointment.”

Mila guides them to the right appointment service.

04

“I don’t know who I need to speak to.”

Mila routes them to the right service or person.

FOR DIVERSE COMMUNITIES

Built for organizations serving diverse communities.

  1. 1

    Guide and support

    Multilingual first-line support and guidance.

  2. 2

    Explain and assist

    Documents, processes, appointments and requests.

  3. 3

    Handle and escalate

    Handle repetitive requests and involve a human when needed.

YOUR ORGANIZATION STAYS IN CONTROL

Mila works around your organization.

Mila adds a conversational layer between your organization and the people you serve. Your services stay the same they simply become easier to access.

Connect Mila to your knowledge, services and processes while your organization stays in control.

THE PEOPLE BEHIND MILA

Meet the team.

SUPPORT MORE PEOPLE

See what Mila could look like for your organization.

Give every person a simpler way to reach your organization, understand their options, and move forward.